Developing a mobile app for e-services
The Information Society Development Committee (IVPK) is looking for an innovative digital solution to contribute to a better user experience by making it easier to find information about public services, by using the security features of mobile devices to identify users and by improving the quality of real-time information about ongoing or new electronic services. This pilot version would underpin the future development of the final mobile application.
Contex
- The IVPK develops and maintains the www.epaslaugos.lt portal and its component modules, provides technical tools and methodological guidance for the design and implementation of e-services on the portal, provides tools for institutions to publish information about public services on the portal, ensures interfaces with other information systems providing e-services and provides common-use components to facilitate the creation of functions in the information systems of other institutions (for user identification, payments, contract management, data exchange, etc).
- The following problems are encountered by users of the Portal: they have to use third-party identification services (banks, mobile operators’ e-signature tools, etc.); the mobile version of the Portal is available as a responsive web app, but its presentation is not user-friendly and it is difficult to find the required services in the service catalogue using a graphical interface; the system does not store their personalised information and does not provide relevant information on the basis of this information; the availability of notifications is difficult, and they are sent to everyone.
- The Portal is often not used by ordinary users, as e-services are rarely ordered due to the infrequency of life events.
Solution
- The solution shall allow for easier access to the Portal by using the security mechanisms of the mobile device, by entering an internal PIN, by identifying the user using a personal identification card via NFC or by other identification means.
- The solution shall allow personalisation of the notifications sent: the user shall be able to select the types or kinds of notifications that are not relevant to him/her and to receive only the types of notifications selected.
- The solution shall implement a user-friendly categorisation and navigation tool for the Service Catalogue, allowing the user to find the relevant e-service in three clicks and based on personalised user information.
A detailed description of the functional and non-functional requirements of the solution is given in the Annex ‘Technical Specification’ to the Conditions of Contract.
Prizes for participants
Prizes will be awarded to the first, second and third place winners:
- 1st prize – 5 800 EUR (the prize is awarded upon conclusion of a solution development service contract)
- 2nd prize: 3 500 EUR
- 3rd prize: 2 500 EUR
The first prize winner will be awarded a service contract for the development of a pilot version. The contract shall be for a fixed amount of 39 008,26 EUR excluding VAT (47 200,00 EUR including VAT).
Additional information
Deadline for receipt of projects or applications: 03.10.2023, 9:00.
Proposals must be submitted by electronic means only, using CVP IS.
For a detailed description of the challenge and the call for projects, please consult the Central Public Procurement System (CVP IS).